TERMS AND CONDITIONS

GENERAL

  • By purchasing from LOUCHETTE, the buyer has agreed to abide by the terms and conditions listed and to receive marketing communications from us on our promotions & launches. All sales are final and may not be amended.

  • LOUCHETTE recognises the individual rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.

  • As much as LOUCHETTE strives to capture the most accurate colour of the products seen on our website, kindly take note that the colour might differ slightly in real life due to strong studio lightings or individual’s computer settings.

  • LOUCHETTE reserves the rights to amend the terms and conditions at any time without notification.

PAYMENT

  • LOUCHETTE currently provides two payment methods: Stripe (Credit/Debit) and Apple Pay.

  • There are strictly no refunds once an order is placed.

BACKORDERS

  • As each bag is handcrafted, there are only limited pieces of each product available. If the item you would like to purchase is out of stock, kindly join the waiting list and we will open backorders depending on the demand.

RETURNS AND EXCHANGES

  • Product measurements are provided based on the best accuracy. Measurements stated on the website may vary 1-1.5cm due to the tightness of each crochet stitch.

  • As each piece is entirely handmade, we do not accept returns or exchanges once the order has been placed.

  • If you have received a defective product or experienced wear-and-tear to metal parts within 60 days, please email us at louchette.official@gmail.com and we will respond promptly.

  • Do take note that each handcrafted piece is very delicate and assembled together by hand, kindly follow the recommended way to take good care of your bags. :)

Thank you for choosing to shop at LOUCHETTE!